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Support

Getting support from FirstLIGHT Technical Services couldn't be any easier. We can often resolve issues remotely from our office while you sit in the comfort of your office or home. Fast, personal response can be obtained by phone, instant messaging, or email.

Onsite Support

Your time is valuable. Our technical specialists will perform most initial services onsite. We schedule appointments, rather than a range of time. You won't have to wait around during a four-eight hour window for our specialists to arrive. An appointment allows you to schedule your day more efficiently. In many cases, we can arrange for a site visit in as little as two hours from the time of your initial contact.

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Phone Support

Do you prefer to communicate by phone? We're happy to oblige! Call 1.800.GET.HELP (800.438.4357) for personal, friendly support.

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Online Chat Support

We can chat online via the most popular messaging services. In most cases, you'll be able to chat with us using your current instant messaging identity. Open a chat to FirstLightTech via any of the popular instant messaging services:

• AOL Instant Messenger (AIM)
• Yahoo! Instant Messenger (YIM)
• MSN Messenger
• Google Talk
• Skype
• ICQ

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Email Support

Do you have a question, or have an issue that is not urgent? Feel free to email us at support@FirstLIGHTtech.com. We guarantee that you will get a response within 24 hours.

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Remote Support

Are you a user who needs urgent support, but might not be skilled enough to be walked through a problem via phone? We offer remote services which will allow a technical specialist to operate your PC from the FirstLIGHT Technical Services office. This enables the technical specialist to debug and resolve any issues just as though she were physically sitting at your PC! Rest assured that this service is secure, and ensures your privacy. Please contact us to find out more about this exciting capability.

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