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Frequently Asked Questions
- How wide is FirstLIGHT Technical Services area of service?
- What forms of payment does FirstLIGHT Technical Services accept?
- Do you guarantee your service?
- What are your hours of service?
- What do I need to know before I have a technical specialist visit my home or office?
- What can I expect when a technical specialist visits my home or office?
How wide is FirstLIGHT Technical Services area of service?
We believe in personal service. Based in the San Francisco Bay Area, we service homes and businesses within an hour's drive-time from the Mid-Peninsula. This allows us to maximize our ability to respond to your needs.
Is your home or business outside our area of personal service? Clients outside of the San Francisco Bay Area can still get quality "virtual" support by taking advantage of the remote control capabilities of the internet. Of course, you can also receive responsive technical support via phone, online chat, and email.
What forms of payment does FirstLIGHT Technical Services accept?
We take most major credit cards, check, and of course, good ol' United States cash. Sorry, no Monopoly money, please.
Do you guarantee your service?
Yes. If you're not satisfied with your service, please contact us. We guarantee our services for 90 days. If there is a problem with the service we provided and you notify us within the stated time period, we will work to remedy your problem quickly and at no additional cost.
What are your hours of service?
You can contact us at any time by calling 1.800.GET.HELP (800.438.4357). We can talk you through the problem or schedule a time to have a technical specialist visit you at your home or business. (Additional charges may apply for rapid-response emergency services).
What do I need to know before I have a technical specialist visit my home or office?
A person at least 18 years of age must be present during the entire time period that services are provided. The technical specialist must receive: full access to the computer(s) and/or peripheral(s) to be serviced, access to your residence or office, your consent and cooperation to enter your residence or business, a safe working environment, working space and electrical power.
What can I expect when a technical specialist visits my home or office?
Upon arrival, the technical specialist will gather additional information pertaining to the issue. Once the technical specialist has diagnosed the issue, and determined the next course of action, you will be provided with a clear explanation of the issue and the likely solution. This may involve taking the equipment offsite to have it repaired, or optionally scheduling another onsite visit to repair or replace equipment, or software.
